Privacy Policy

Seaward Travel – Privacy

How do we collect personal data from you?

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product.

What type of data do we collect from you?

Personal details (name, address, email, phone number)
Financial info
Business activities of the person whose details we are processing
IP addresses
We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How do we use your data?

We use information about you in the following ways

To process orders that you have submitted to us
To provide you with products and services
To comply with our contractual obligations we have with you
To help us identify you and any accounts you hold with us
To enable us to review, develop and improve the website and services
To provide customer care, including responding to your requests if you contact us with a query
To administer accounts, process payments and keep track of billing and payments
To detect fraud and to make sure what you have told us is correct
To carry out marketing and statistical analysis
To notify you about changes to our website and services
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
To inform you of service and price changes

How we use Cookies

It is possible that we may gather information regarding your computer for our services. This collection of data is used for statistical analysis about our website for use by us or our advertisers.

Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site. The data does not give out any personal details.

Cookies may be used to gather this general internet data. When used, cookies are downloaded to your computer without prompting. The cookie file is stored on your hard drive, where files are transferred to. This information helps us improve our site and services to you.

All computers can block cookies by activating proper browser settings. There is a place to enable you to decline cookies under the options menu. Please note if you decline cookies you may experience limited access to certain areas of our site.

Advertisers can use cookies, which we do not control. If cookies are used they will be downloaded if you click on any advertisement we have on this site.

Retention Periods

We will keep your personal data for the duration of the period you are a customer.

How we keep your data secure

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Who has access to your personal data?

Domains – We process your data for administration, billing, support and the provision of services.

Web hosting – We process your data for administration, billing, support and the provision of services.

Email hosting – We process your data for administration, billing, support and the provision of services.

SSL certificates – We process your data for administration, billing, support and the provision of services. Additionally, to provide details of the certificate owner to the certificate authority for its authentication and use.

Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We may pass your personal data to third parties for the provision of services on our behalf. However, we will only ever share information about you that is necessary to provide the service.

Your Rights

If you would like us to remove you from our database entirely, let us know and we shall remove the information you ask us to.

We aim to comply with all data requests within 14 days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you further information in relation to your request to speed up our response.

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Contact us

Please e-mail any questions or comments you have about privacy to us at seawardtraveldorset@gmail.com

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

https://ico.org.uk/concerns

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113

Why choose us?

Any Occasion

We cater to school trips, private and corporate events, day excursions, sports team, airport transfers, weddings and European tours.

Family Run

We are a family run firm with 3 generations of coach driving expertise – if you need a coach or minibus, head Seaward.

Any Size

We have a range of vehicles in our fleet, from 16 seat minibuses and executive 49 seat coaches, to high capacity 61 seat coaches.

Professionally driven, customer-focused

I write to thank your company for a good service on Saturday. The outbound and inbound drivers were both very punctual and courteous. The trip was very smooth and the ride very enjoyable. We hope to use your company for future trips, both within the country and into Europe.

Rev. Casey Badejo – Christ Apostolic Church

We had an amazing time with Seaward Travel Dorset in Germany and France visiting Xmas markets! Thank you to Darren for driving us safe and always have a smile and a good chat, it’s so nice to be able to rely on our drivers and even better when they are that nice! Merci mille fois.

Ryde School Teachers and Students

Had a girls coach trip to bath christmas Market today, had a great experience, coach was lovely, modern, clean and no smells unlike some coaches with toilets. driver was great very professional will definatly use again. Thank you again

Gemma Hamblin – Corfe Mullen Salon

Dave’s presence on the trip was fantastic, we all know that on such trips drivers can either make, or break them. He was always polite, professional, friendly and positive with both staff and students. We would readily recommend both Dave and Seaward Travel

Poole Grammar School

Just would like to say thank you to you and your team for their patience, kindness and support on last week’s trip to Margate. These trips are never easy to plan, let alone execute but a team such as yours makes it so much easier. Please do kindly pass on my gratitude to the guys, they were amazing.

I want to let you know that I have been running trips that require hired coaches for many, many years and David has certainly been one of the best. His professionalism and friendly demeanor went down perfectly with both the children and staff. I was most impressed with the way he related in a most professional way when interacting with the children. As a result of David’s professionalism and seamless driving and navigating abilities I will be looking to your company to assist my school’s transport needs in the future.

Mark

Last week we went to Cimone, Italy with your drivers as part of a trip organised by Halsbury. We had a great week with Dan and Malcolm who went above and beyond to ensure our week went smoothly. Without their support, help and permission to store skis and boots on the coach, we would have had a very different experience.

Leticia Hooper

Dave and Darren have gone above and beyond to ensure our students needs are met and have the most enjoyable experience. We’d like to thank them for helping our students on the slopes by giving tips and picking them up when they fell and accepting the ski challenges and races from our students. Both Dave and Darren must be highly regarded members of your staff and we have already requested to select if your company are supporting on any other of the trips we are booked on we would like them to accompany us.

Becky & Ben